Using E-mail
Using E-mail
How can I check my email?
You can check your UF Exchange email using the Outlook Web Access web interface or using Microsoft Outlook software installed on your workstation. Outlook Web Access is available from http://www.mail.ufl.edu and is particularly useful when traveling or using a workstation that does not have the Microsoft Outlook software installed. Microsoft Outlook software is recommended to take advantage of the full feature set of email, calendaring, tasks. If you have other questions, reference to our instructions on How to Connect to Your E-mail.
Is there a 'Low Vision' setting for Outlook Web Access?.
We have created instructions on how to change your option in OWA (Outlook Web Access) for those who have low vision. Visit our 'Low Vision Option' Instructions link for more information.
Every time I leave my desk for a few minutes, Outlook Web Access times out.
For security reasons, Outlook Web Access has a 24 hour timeout incorporated when using a non-shared (private) computer and 20 minute timeout when using a shared (public) computer. If you lost a document you were composing at the timeout, it may be in the "Drafts" folder. As usual, when composing or editing a document, you should save your work frequently to avoid possible loss of data.
I can't get my mail. What's wrong?
There are a number of reasons that this could occur. First, check with IT Support staff to confirm that you have a UF Exchange mailbox and check that you have the proper email address. Checking the mailbox successfully depends on having an active Internet connection (can you browse the web?) and properly configured email software. You may want to try checking Outlook Web Access to see if you can access your mailbox from the web page. If you are able to see your mailbox, but don't see mail that was sent to you, your email address may be forwarding mail elsewhere or the sender may have the incorrect address. Contact IT Support staff with detailed examples of the problem.
Why is none of my mail getting sent?
If you are unable to send mail, a setting may need to be changed in your outgoing mail setup. Be prepared to answer the following questions when you contact IT help staff. What indication do you have that mail is not being sent? Where are you sending mail from? (Outlook Web Access, Microsoft Outlook on department or home workstation, other email software) Do you receive any warnings or error messages?
My email address is not correct in the address book. What should I do?
This correction will depend on which address book you are viewing. If you have recently changed your GatorLink username or email address, please contact IT support staff for assistance.
My name cannot be looked up correctly in the address book. How can I correct the listing?
The Global Address Book (GAL) appears if you click the "To" button when composing a message in Outlook Web Access or Microsoft Outlook. If your name does not show up correctly in this directory list, you can correct it in myUFL. Once you have logged into myUFL, select My Account>Update My Directory Profile. Click on your name in orange. Select and edit the "Directory Name" field and submit the change. It will take about 30 minutes for the GAL to update. If you are viewing another address book, please contact IT support staff for assistance.
My email address is not correct in the phonebook. What should I do?
The email address displayed at http://phonebook.ufl.edu is your UF Business email address as it is recorded in the UF Directory.
If you are receiving mail in a UF Exchange mailbox, your UF Business email
will normally be your GatorLink email address, username@ufl.edu,
which is forwarded to your Exchange email. This is the recommended setting.
The UF Business email can also be set as your Exchange email address, for
instance, username@aa.ufl.edu. The UF Business email address can
be corrected in myUFL under My Account>Set
My Business Email. This change will be reflected in the phonebook listing
in 30 minutes.
I just got a message that I was over my mail quota. What should I do?
You normally will not experience this issue with UF Exchange because the
system manages quota according to your usage patterns. If you do go over
quota, we recommend emptying your Trash folder and Deleted Messages folder
if possible. Contact IT Support staff to report the issue and get assistance.
I can't use my saved addresses (contacts) to send an email. My address book does not show up.
By default, the Global Address Book, and not your personal address book, is displayed when composing mail. Use the Address Book instructions, to select the appropriate address book.
How can I stop receiving spam messages? My spam is not going to the Junk folder.
Use Junk email filter instructions to learn how to mark mail as safe sender or junk sender. Note that subsequent mail from that sender will be handled accordingly.
