UF Exchange
UF Exchange Support Community
UF Exchange will debut with Exchange 2007 services in January of 2008. A support community is being formed to help technical staff members provide support to their UF Exchange users. As your department adopts UF Exchange, your support staff members will be identified and they will be trained and provided with access to the support community resources.
The following topics will be addressed by the UF Exchange Support Community.
Support Structure
- Tiered Support Document
- Tier 1 Workstation Support/Help Desk Responsibilities
- Tier 2 Exchange Specialist Responsibilities
- UF Exchange Questions and Answers
- Participating Units for Phase 1
Academic Affairs - Provost Office, University Registrar, College of Fine Arts, Harn Museum, Division of Continuing Education, Research and Graduate Programs, Center of Excellence for Regenerative Health Biotechnology, College of Medicine Financial Services, IFAS, OIT Computing and Networking Services, OIT Academic Technology
- For Information about Joining the Project
Email Configurations
- Supported Protocols
o MAPI - Outlook client connections to an Exchange mailbox sever (MBX).
o IMAPS - Windows Mail, Outlook Express, Thunderbird secure inbound email client connections to an Exchange Client Access Server (CAS).
o SMTPS - Windows Mail, Outlook Express, Thunderbird secure outbound email client connections to an Exchange Client Access Server (CAS).
o Outlook Web Access (OWA) - Browser based email connections to an Exchange Client Access Server (CAS).
o Outlook Anywhere (RPC/HTTP) - Outlook client connections to an Exchange Client Access Server (CAS) for secure remote access without a VPN.
o Exchange ActiveSync (EAS) - Windows Mobile device connections to an Exchange Client Access Server (CAS). - Configuration Settings
o MAPI - mapi.mail.ufl.edu - mail server for campus workstation, cached mode should be used.
o IMAP - imap.mail.ufl.edu - for incoming mail server for on campus workstation, requires SSL authentication.
o SMTP - smtp.mail.ufl.edu - for outgoing mail server on or off campus workstation, requires SSL authentication.
o Outlook Web Access (OWA) - www.mail.ufl.edu
o Outlook Anywhere - mapi.mail.ufl.edu - for mail server when remote without VPN, cached mode should be used. - Proxy Server - https://mail.ufl.edu - SSL Principle Name - msstd:mail.ufl.edu
o EAS - mail.ufl.edu
o spam.mail.ufl.edu - access Barracuda spam filter controls
o autodiscover.ufl.edu - Exchange discovery services - Windows Software Configurations
o Microsoft Outlook 2007 (preferred)
- Outlook Macro to Move 'Sent Items' to 'Retain Permanently'
o Microsoft Outlook 2007 - Outlook Anywhere
o Microsoft Outlook 2003
o Microsoft Outlook Express
o ThunderBird
o Vista Windows Mail - Macintosh Software Configurations
o Entourage (10.4)
o Entourage 2008
o Mac Mail
o ThunderBird
- Linux Configurations
o Evolution (Ubuntu) - Outlook Web Access
- Importing and Exporting Mail
Spam Control
Troubleshooting
- Use of Application Tool for Tier 1 Support
- Tracing Email Paths for bounces, missing mail & Quota Management
Mobile Device Configurations
- Supported Protocols
- Mobile Device Settings
o iPhone Configuration
o Palm Treo Versamail
o Blackberry Configuration (Tier 2 support Only)
- Blackberry Security Settings
o Active Sync - PINs
- Troubleshooting