UF Exchange
UF Exchange Support Community
A support community has been formed to help technical staff members provide support to their UF Exchange users. Each department has a UF Exchange support staff member.
The following topics have been addressed by the UF Exchange Support Community:
- Support Structures
- Email Configurations
- Spam Control
- Troubleshooting
- Mobile Devices
- Community Partnered Departments
Support Structure
- Tiered Support Document
- Tier 1 Workstation Support/Help Desk Responsibilities
- Tier 2 Exchange Specialist Responsibilities
- UF Exchange Questions and Answers
- To Send e-mail for information or questions to UF Exchange Support Community.
Email Configurations
- Supported Protocols
o MAPI - Outlook client connections to an Exchange mailbox sever (MBX).
o IMAPS - Windows Mail, Outlook Express, Thunderbird secure inbound email client connections to an Exchange Client Access Server (CAS).
o SMTPS - Windows Mail, Outlook Express, Thunderbird secure outbound email client connections to an Exchange Client Access Server (CAS).
o Outlook Web Access (OWA) - Browser based email connections to an Exchange Client Access Server (CAS).
o Outlook Anywhere (RPC/HTTP) - Outlook client connections to an Exchange Client Access Server (CAS) for secure remote access without a VPN.
o Exchange ActiveSync (EAS) - Windows Mobile device connections to an Exchange Client Access Server (CAS).
- Configuration Settings
o MAPI - mapi.mail.ufl.edu - mail server for campus workstation, cached mode should be used.
o IMAP - imap.mail.ufl.edu - for incoming mail server for on campus workstation, requires SSL authentication.
o SMTP - smtp.ufl.edu - for outgoing mail server on or off campus workstation, requires SSL authentication.
o Outlook Web Access (OWA) - www.mail.ufl.edu
o Outlook Anywhere - mapi.mail.ufl.edu - for mail server when remote without VPN, cached mode should be used. - Proxy Server - https://mail.ufl.edu - SSL Principle Name - msstd:mail.ufl.edu
o EAS - mail.ufl.edu
o quarantine.mail.ufl.edu - access Proofpoint spam filter controls
o autodiscover.ufl.edu - Exchange discovery services
- Windows Software Configurations
o Microsoft Outlook 2010
o Microsoft Outlook 2007(preferred)
- Outlook Macro to Move 'Sent Items' to 'Retain Permanently'
o Microsoft Outlook 2007 - Outlook Anywhere
o Microsoft Outlook Express
o Thunderbird 3
o Vista Windows Mail
- Macintosh Software Configurations
o Entourage (10.4)
o Entourage 2008
o Mac Mail
o ThunderBird
Spam Control
Troubleshooting
- Use of Application Tool for Tier 1 Support
- Tracing Email Paths for bounces, missing mail & Quota Management
Mobile Device Configurations
- Supported Protocols
- Mobile Device Settings
o iPhone Configuration
o Palm Treo Versamail
o Blackberry Configuration (Tier 2 support Only)
- Blackberry Security Settings
o Active Sync - PINs
- Troubleshooting