UF Exchange Support
Tier 1 Workstation Support/Help Desk Responsibilities
Tier 1 Responsibilities - any unresolved, escalated to tier 2
- Can’t read/connect to mail
- Can’t send mail
- Directory/publishing issue
- Outlook Web Access sign on and use
- E-mail software configuration
- Software features
- Compose
- Send
- Reply
- Forward individual message
- Delete message
- Address Books
- Junk mail settings
- Rules and filters, vacation
- Printing initial troubleshooting
- Attachment processing
- Managing mail
- Contacts not appearing as address book
- Shared calendar (Outlook 2007)
- Junk folder
- Turning on and off
- Marking messages as junk
- blocking senders
- unblocking
- Use of barracuda plug-in
- Publish calendar
- Lost mail
- General troubleshooting
