UF Exchange
Tier 2 Exchange Specialist Responsibilities
Tier 2 Responsibilities
- Import contacts from another program
- Resource calendar
- Set up svc account
- Mail enable
- Hide from address book
- Distribution group
- Send on behalf of
- Send As
- Group email box
- Archive email
- Spam issues
- Email discovery (supervisor)
- Email bounce
- Import mail from another program
- Export mail to another program
- Mobile device
- Assistant help with calendar
- Export contacts to another program
- Delete old account
- Change email address
- New email
- Recover deleted mail
- Employee leaving, need mail
- Resolve issues escalated from tier 1
Tier 2 Exchange Specialist Tasks
- Use of Application Tool for Tier 2 Tasks
- Creating Mailbox
- Renaming Mailbox
- Calendar creation and permissions
- Set up service account
- Group mailbox access
- Distribution group creation and maintenance
- Mailbox configuration settings
- Deletion and Backup of Account Mailbox
- Archiving Mailbox
- Recover Deleted Mail from Dumpster