About UF Exchange

Service Specifications, Units in UF Exchange, UF Exchange Advisory Committee, Phase II, Governance Structure, Support Structure, More...

Connecting to Email

About Outlook Web Access, Software Settings, Outlook 2003, Outlook 2007, Thunderbird, Windows Mail, Entourage, More...

Managing Email

Manage and Retain Your Mail, Managing Spam, Barracuda Spam Settings & Scorings, Mail Quotas, About Email Forwarding, Mail-Meter, More...

Mobile Devices

Synchronization Service Definition, iPhone, iPhone 3G, Blackberry, Active Sync, More...

Real-Time Communications

About Office Communicator (OCS), Getting Started Using OCS, More...

Getting Help

Alerts, New Exchange Users, Questions and Answers, Tutorials & How Tos, IT Local Support, Submit a Question, Join UF Exchange, More...

Getting Help

For assistance setting up e-mail software such as Microsoft Outlook on your department workstation, contact your local IT support staff.

For other e-mail questions or issues, contact your local IT support staff or the UF Computing Help Desk. Support for UF Exchange is offered in a tiered structure. Most general e-mail questions, requests and trouble reports are resolved by your first contact to either of these groups. This includes general questions, trouble connecting to mail, sending mail, Microsoft Outlook or Outlook Express features. If your request requires mailbox creation, mailbox management or special mail handling, such as importing or exporting mail, or if your issue is not readily resolved, it will be triaged to your area UF Exchange mail administrator. Your area Exchange administrator also has recourse to the UF Exchange systems management team in order to resolve outstanding issues.

Questions and Answers

Questions and Answers is a set of questions and answers addressing UF Exchange policies and services. This document has been reviewed and approved by the UF Exchange Advisory Committee.

Connecting to and Using E-mail

These are frequently asked questions about the use of e-mail, calendaring and tasks. You can also view our instructions on How to Connect to your E-mail.

Mobile Access

Mobile devices, such as Blackberry or Pocket PC devices, are supported by UF Exchange. Once your mailbox moves to the new UF Exchange system (January 18, 2008 or after), you will need to set a 4-digit PIN to secure the data on your mobile device.

Barracuda Spam Monitoring

Before your mail is delivered to your Inbox, it is scanned for spam and viruses. Learn About Barracuda and about Using Barracuda to manage your e-mail.

How-Tos

How to create an e-mail
I Can't Find the Send Button

Reply to or Forward a Message
Managing Mail
Manage My Mail (5-minute video)
About the Junk e-mail Filter
Using the Out of Office Assistant
Managing Addresses in Outlook 2007
Adding Attachments to e-mail
Scheduling a Meeting

Learning more about Microsoft Outlook

The University of Florida has online training available from the Microsoft IT Academy and NetG, including Microsoft Office courses.