UF Exchange
Getting Help
For assistance setting up e-mail software such as Microsoft Outlook on your department workstation, contact your local IT support staff.
For other e-mail questions or issues, contact your local IT support staff
or the UF Computing Help Desk. Support
for UF Exchange is offered in a tiered structure. Most general e-mail questions,
requests and trouble reports are resolved by your first contact to either
of these groups. This includes general questions, trouble connecting to
mail, sending mail, Microsoft Outlook or Outlook Express features. If your
request requires mailbox creation, mailbox management or special mail handling,
such as importing or exporting mail, or if your issue is not readily resolved,
it will be triaged to your area UF Exchange mail administrator. Your area
Exchange administrator also has recourse to the UF Exchange systems management
team in order to resolve outstanding issues.
Questions and Answers
Questions and Answers is a set of questions and answers addressing UF Exchange policies and services. This document has been reviewed and approved by the UF Exchange Advisory Committee.
Connecting to and Using E-mail
These are frequently asked questions about the use of e-mail, calendaring and tasks. You can also view our instructions on How to Connect to your E-mail.
Mobile Access
Mobile devices, such as Blackberry or Pocket PC devices, are supported by UF Exchange. Once your mailbox moves to the new UF Exchange system (January 18, 2008 or after), you will need to set a 4-digit PIN to secure the data on your mobile device.
Proofpoint Spam Monitoring
Before your mail is delivered to your Inbox, it is scanned for spam and viruses. Learn about Using Proofpoint and Proofpoint Settings to manage your e-mail.
How-Tos
How to create an e-mail
I Can't Find the Send Button
Reply to or Forward a Message
Managing Mail
About the Junk e-mail Filter
Using the Out of Office Assistant
Managing Contacts
Adding Attachments to e-mail
Scheduling a Meeting
Learning more about Microsoft Outlook
The University of Florida has online training available from the Microsoft IT Academy and NetG, including Microsoft Office courses.
Help is also available for Outllook 2010 through Microsoft Outlook Help and How-To.