To ensure delivery of emails sent from any ufl.edu domain or subdomain through a third-party email marketing platform (e.g., Mailchimp, Constant Contact, etc.), account managers need to complete the email domain authentication process.
Setting up domain authentication varies depending on the vendor. In most cases, the vendor requires publishing a Domain Keys Identified Mail (DKIM) record that will authenticate emails sent from any ufl.edu domain or subdomain.
If you manage an account on an email marketing platform for your college, department, or unit, refer to the guidance below and work with UFIT to complete the domain authentication process.
The process of configuring email domain authentication is as follows:
- Locate your vendor’s documentation on email domain authentication. Refer to the documentation below for commonly used third-party bulk email platforms
- Submit a support request to UFIT. Include the specific domain authentication (DKIM) information from your vendor. If you are unable to find your vendor’s domain authentication instructions just let us know
- UFIT completes the configuration on our systems for email domain authentication
- Campaign Monitor
- Follow the Authenticate your sending domains instructions for your domain (e.g., yourdept.ufl.edu)
- Submit a support request to UFIT with the record names and values as instructed
- Once UFIT has added the records into your DNS, go back into Campaign Monitor and click Authenticate now at the bottom of the screen
- Constant Contact
- Follow the Self-authenticate your email using your domain instructions for your domain (e.g., yourdept.ufl.edu)
- Submit a support request to UFIT with the record names and values as instructed
- Allow 24-48 hours after UFIT has added the records into your DNS settings to finish activating your self-authentication
- Mad Mimi
- Follow the Custom domain authentication instructions for your domain (e.g., yourdept.ufl.edu)
- Submit a support request to UFIT with the record names and values as instructed
- Mailchimp
- Verify your domain through these Mailchimp instructions
- Follow the Set up email domain authentication instructions for your domain (e.g., yourdept.ufl.edu)
- When asked to choose as your domain provider, select Other, and click Next for all remaining steps
- UFIT has already updated the ufl.edu domain records to allow Mailchimp to complete the process so no other action is required
- Salesforce
Questions related to Salesforce along with Pardot (Account Engagement) and Marketing Cloud can be directed to uf-crm@ufl.edu.
If you are not a user in the enterprise Salesforce org, please provide which org you are associated with.
If your platform is not listed and you are unable to find the vendor's documentation on email domain authentication, submit a support request to UFIT for assistance.
Refer to Google and Yahoo guidelines for detailed information about authentication requirements and recommendations.