Getting Help

Submit a Ticket – Submit an online request for help with an email issue to the UF Computing Help Desk.

UF Computing Help Desk – Learn more about support options provided by the UF Computing Help Desk.

Change and Reset Password - Links to GatorLink Account Management.

Protect Yourself from Email Scams - Guidelines for protecting yourself from email scans provided by Information Security.

Connecting to Email - Instructions on how to setup your email on various email clients.

Request Exemption to External Email Banner - Submit a request to have the “External Email” banner removed from specific emails related to University business that originate outside of the University email system.

Third-party Bulk Email Services - To ensure delivery of emails sent from any ufl.edu domain or subdomain through a third-party email marketing platform (e.g., Mailchimp, Constant Contact, etc.), account managers need to complete the email domain authentication process.

Sending Bulk Email from GatorLink Account Mailboxes - To prevent compromised GatorLink accounts from damaging UF’s reputation, Faculty and staff GatorLink account mailboxes are limited to sending to 1,000 recipients per hour or 2,000 recipients per day, and student GatorLink account mailboxes are limited to sending to 500 recipients per hour or 1,000 recipients per day. Your local IT team can assist you with support options available for service mailboxes, third-party mailing platforms, and listservs.